CheapOair.co.uk - Frequently Asked Questions

FAQ - Frequently Asked Questions about Payments

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Payments & Billings

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Q.	Somebody from CheapOair.co.uk called me and left a voice mail message. Why are you contacting me by phone?
A phone call means that we need to possibly discuss the following: Credit card authorisation, a credit card declination or a change to your flight schedule. Please refer to the “Contact Us” page for the appropriate department's phone numbers.
Q.	My credit card was charged twice for the same transaction, how can I correct this mistake?
Please fax your credit card transaction details and one of our billing reps will examine the charges and process a credit on your behalf. On average, it takes anywhere between two and four weeks to process your refund and reflect on your credit card statement.
Q.	Do you accept debit cards and personal checks?
We accept Debit cards and Credit cards online. Checks of any type are not accepted. * International card holders, please remember currency conversion rates are in effect.
Q.	What credit cards do you accept?
For the purchase of any of our online travel services, we accept all major credit/debit cards, including Visa MasterCard American Express Discover card *Credit card holders please remember currency conversion rates are in effect.
Q.	What are your payment rules and requirements?
All airfare purchases are immediately effective upon payment. Tickets will not be issued until payment is authorised by the credit card company. Please note CheapOair.co.uk reserves the right to delay issuance and/or release of any travel documents until full payment is secured.
Q.	What are the credit card payment terms?
CheapOair.co.uk reserves the right to deny travel purchases to or from high risk destinations. All credit cards must have verifiable billing address and phone number. Third party credit cards may require additional authorisation information. If there is any issue with the credit card, we will notify you via email within 24 hrs. Fares are not guaranteed until a valid form of payment is authorised. You are liable for any and all credit card payments, disputes or other problems such as fraud on your or a client's behalf. In cases of fraud or charge backs, you must agree to reimburse CheapOair.co.uk. We do not accept other foreign credit Cards. Service fees are non-refundable. Please read the rules and terms of the agreement.
Q.	Do you accept third party credit card payments?
Yes, we do accept 3rd party credit card payments. However, they may require additional verification and authorisation. If paper tickets are mandatory they will be shipped to the billing address.
Q.	How can I get a refund?
Most discounted airline tickets are non-refundable. Although non-refundable tickets are the most economical, they are also the most restrictive and do not allow for the issuance of a refund or travel voucher. These restrictions make it possible to continue to offer special sale fares in addition to our existing, highly discounted, airfares. Please note: Refund restrictions are documented on our website. One must agree to these terms and conditions prior to booking any reservation by selecting "Yes" to our contract agreement. Once you decide to cancel a reservation, you are subject to the terms of the cancellation, as stated in our terms and conditions.
Q.	What kind of help can I get from the billing department?
The billing department will be happy to help you answer many questions concerning multiple charges on your credit card, refund inquiries and charges on your credit card statement. You may be asked to fax a copy of your credit card statement.
Q.	Why do I have to fax copy of my credit card statement?
This enables us to review the charges on your statement and ensure there are no duplicate charges. It also will expedite the process of answering your questions, or giving a refund if necessary.
Q.	What charges will appear on my credit card statement for an discounted fare booking? And, how will the charges appear on my credit card statement?
You may see multiple charges which include airlines charges, CheapOair service fees (displayed as ”airline service fees and taxes”), as well as an insurance charge. Depending on the number of airlines, or passengers, in your reservation, you may see a charge for each airline and each passenger. However, the total will reflect the amount of the original quote.
Q.	Why does it take longer to refund to my debit card?
A debit card is an unsecured loan against your checking account. Once we have submitted a refund to you, it's up to your bank and their policies as to how long it will take to reflect updates to your checking account.
Q.	Can I use a pre-paid credit card for my purchase?
Yes, you may use a pre-paid credit card for your airline tickets. Keep in mind, if any refund is applicable, it may take up to 8-16 weeks for a refund to be reflected in your credit card statement.

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** Enter Promo at time of check out. Promo code provides £15 or the amount of the promo code, discount for stated routes against our service fees. Use of Promo code is in addition to any applicable instant savings offers. Actual amount of discount varies based on the service fees charged. Service fee discount will be up to the amount of the service fees charged less any applicable instant savings for that transaction or the value of the promo code, whichever is less. Promo code expires on date stated and can be withdrawn without notice.