FAQ - Frequently Asked Questions about Hotels

All online bookings for hotel and car hire services will generate a confirmation with the number assigned by the hotel or car hire company. We do not issue any vouchers to confirm this type of transaction at the time of booking. Some products, however, require vouchers that are emailed after booking confirmation. We advise all of our passengers to print the booking confirmation to present at the time of check-in, in addition to any other documents required. For guarantee only reservations, we also strongly suggest that all arrangements be confirmed no less than 24 hours prior to departure.

The hotel must honour the rate given to you at the time of your reservation. You may use your reservation printout as evidence in order for the hotel to rectify any discrepancy in price.

CheapOair.co.uk hotel cancellation policies are as follows, and vary by property:

• You must request cancellations 96 hours (4 days) prior to check-in. After which time you are subject to a £25 processing fee/per room.
• For cancellations less than 96 hours (4 days) prior to check-in, the cancellation is subject to a fee amounting to the first night room stay and a £25 processing fee/per room.
• Changes or cancellations made less than 48 hours before, and any changes AFTER, the check-in date are subject to 100% penalty. Once you have checked into a hotel, you cannot cancel or receive credit for unused nights if you check out early.
• These fees may vary based on property restrictions or dates of travel. Changes to dates, a reduction in rooms, or any other amendments are subject to fees based on hotel policy. Please verify the cancellation policy prior to purchase completion.
• CheapOair changes or cancellations will be subject to a £25 fee/per booking fee.

Yes. We require a credit card number to confirm your hotel booking. You will be charged for 1 night hotel stay, or for the entire length of your stay, in addition to our £25 service fee.

Prepaid Reservations are charged at the time of booking. Your credit card will be charged the full base amount (room only) of the reservation at the time of your booking. These are reservations that must be prepaid because they are discounted rooms. Only room rates are guaranteed at the time of booking. Individual hotels collect payment for per night room tax, resort fees, and cleaning fees, which may be required on a daily basis. They also will collect for incidentals such as meals, movies, games, wet bar, parking and phone calls.

Cancellation policies are as follows, and vary by property:

• You must request cancellation prior to check in to avoid extensive penalty fees.
• CheapOair.co.uk charges £25 per reservation to cancel, no matter what the timeframe or reason.
• This price is in addition to any individual rate rules and cancellation policies that are displayed in the "Regarding Your Booking" section on the billing and information page.
• No reservation can be cancelled after the date of check-in, and guests are responsible for any and all "no show" charges.
• Cancellation should be requested by calling customer service .

Non-prepaid reservations use your credit card to hold your reservation until you arrive for check-in. CheapOair.co.uk STRONGLY RECOMMENDS that you confirm non-prepaid reservations directly with the hotel, no sooner than 24 hours prior to check-in. These policies can vary depending on location and season. If you do not cancel the reservation 24 hours prior to arrival the hotel will charge your credit card for one night's stay.

Cancellations can only be accepted within the specified timeframe that is displayed on your confirmation. Additional hotel refund policies are applicable. No reservation can be cancelled after the date of check-in, and guests are responsible for any and all "no show" charges. Refunds are at the discretion of the hotel and may not result in full refunds. On some non-prepaid hotels, hotel companies require a deposit up to, and including, the full amount of the stay, which will result in non-refundable cancellations. Modifications are not allowed.

Any amendments to dates, room types, traveller's names, etc. are at the sole discretion of the individual hotel policy. CheapOair.co.uk charges a £25 per reservation fee.

While most hotels will strive to honour your requests for specific features such as bedding type or non-smoking rooms, neither CheapOair.co.uk nor the hotel guarantee that your request will be honoured.

Currency Conversions are based on approximate exchange rates at the time of booking and should be used for an approximate guide only. These rates are approximate base room charges. Individual hotels collect payment for per night room tax, resort fees, and cleaning fees, which may be accrued on a daily basis. They also will collect for incidentals such as meals, movies, games, wet bar, parking and phone calls.