CheapOair.co.uk - Frequently Asked
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FAQ - Frequently Asked Questions about Flights

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Flight Search and Booking Tips


Q.	What is “Low Fare Guarantee”?
We guarantee that the fare purchased is the lowest available online price for the particular airline and date chosen. If you find a better price online, for the same exact itinerary, within 12 hours of your purchase, CheapOair will pay you £10, per traveller. Guarantee pay out rules: The comparative search must be performed within 12 hours of booking a flight with us. The flight times and dates must be identical. Website URL where you found the comparative fare and a screenshot of the exact itinerary with the lower fare must be emailed to us. Please include the CheapOair booking number with your request. £10 refund is valid only if the CheapOair reservation is paid in full and confirmed. The total cost comparison is with the base fare, and does not include service fees and/or taxes. The comparison must be with a major recognised travel website only.
Q.	I keep getting an error message indicating that my credit card information does not match my credit card company's records.Please tell me what to do.
Your name, credit card number, address and postal code must be entered exactly how it appears on your credit card or bank account. Please contact your credit card company and confirm the information you're entering matches, exactly, their records. Alternatively you may try to book your reservation with another card. If you do not have another credit card, please contact our customer service team for assistance .
Q.	How do I book an infant fare?
Infants, under the age of 24 months, will usually travel at no charge as long as they are seated on an adult's lap. However, this stipulation depends on the flight chosen and should be verified with one of our customer service agents. Only one infant is allowed to travel on the lap of their caretaker. Infants travelling internationally will be required to pay taxes and carry a paper ticket even though they are travelling on an adult's lap. Please contact our customer service team to book an infant ticket.
Q.	How do I select my seats?
You can request seat assignments at the time of booking. When submitting traveller details during the booking process, please select "Seat Preference" in the "Additional Requests" area. If you've already completed your booking, please click the" Request Seat" link which appears under "Flight Details" on your itinerary confirmation email. If pre-assigned seating is available, a seat map will appear. Although we give your seating request to the respective airlines (wherever applicable), we cannot guarantee that the request will be honoured. Please note: Some airlines now charge for seat assignments, while other airlines restrict the pre-assigning of seats. Some airlines may only assign seats 90 days prior to flight departure. Bulk and emergency exit row seating are controlled by the airline and cannot be pre-assigned. These seats may be blocked by the airlines and held for check-in at the airport on day of departure.
Q.	What is the maximum number of travellers that I can book online in one reservation?
You may book up to a total of nine passengers on a single reservation. If you have more than nine travellers, you must book your travel as a group. To do so, click the "Group Travel" tab and fill out the "Group Travel Request" form. You may also contact our Customer Service team for assistance.
Q.	Can I make a name change to my flights?
All reservations must be made in the EXACT name of the person travelling - no nicknames. For domestic and international travel, the name on the reservation must be EXACTLY as it appears on the traveller's government issued identification or passport. Airlines do not allow name changes due to heightened Homeland Security rules. However, in case you have made some error in spelling the name, please contact our Customer Service team for assistance.
Q.	What do I do if paper tickets are lost?
If your paper airline tickets are lost or stolen, please contact our Customer Service team for assistance. Our representatives will assist you in filing a lost ticket application. In most cases, the airlines require you to purchase replacement tickets at the current fare. If your original tickets are not used after a designated period of time, generally 6 to 12 months, depending on the airline, you will receive a credit for the purchase price of the replacement tickets, less the application fee. This fee varies by airline, but is typically £100 per traveller. Please note that these policies and fees are subject to change at any time. Each airline has its own rules and policies for issuing replacement tickets. CheapOair is bound by these rules and policies and must adhere to them.
Q.	Do my unused or partially used airline tickets have any value?
Partially used tickets usually do not have any value. In some cases, unused tickets may be exchanged for a new ticket providing the airline allows changes. Your unused ticket has no value if the traveller does not show up for the flight. Please contact our Customer Service team for further assistance.
Q.	What are the baggage restrictions for the flights I book?
Many U.K. carriers have changed their baggage allowance for both carry-on and checked luggage. Some airlines are now charging fees for the second bag as well as carry-on luggage. Please call the airlines directly for the most update to date policies. The links below are general guidelines and subject to change. Baggage Policies Please note, the above links are only general guidelines and are subject to change without notice. Please call the airlines directly for the most up to date policies. For a list of airline phone numbers please click here.
Q.	What documentation or types of photo identification will I need to travel?
Proper documentation will change based on the city you're departing from, the city you are travelling to, where you are changing planes and under which country your passport or visa was issued. To answer this question accurately, you must call the airline with which you are travelling and supply them with the necessary information. They will then tell you whether you need a visa, passport or further documentation. Please note this information is the sole responsibility of the passenger. Neither CheapOair nor the airline will be held accountable if you show up at the airport with insufficient or invalid travel documents or identification. It's also important to note that if you do not have valid or sufficient documents, the airline can deny you boarding, leaving you responsible for finding alternative transportation to your destination at your own cost.
Q.	What happens to my checked baggage when I change planes?
Most of our airfares allow accumulation of frequent flyer miles, however, there are exceptions. You may email feedback@CheapOair.co.uk to find out if your flight can earn frequent flyer miles. Please remember to enter your frequent flyer number in ”Traveller Details” when making your reservation so that the number can be transmitted to the Airlines. You can also contact the airline(s) you are flying to verify if you will accrue mileage on your itinerary.
Q.	What are the restrictions for travelling with a pet?
If you are travelling with your pet, please contact the airline directly for detailed information. Here are some general guidelines: Travelling with a pet, other than a guide dog, requires special handling by the airline and there will be an additional fee for this service. Pet handling service fees vary from airline to airline. Pets in the cabin are limited by size and number for every flight. Alternatively your pet may travel in the baggage compartment of your flight. However, each airline has certain restrictions, depending on the anticipated temperature in the baggage compartment. (Some carriers have a blackout period for carrying animals in cargo during the summer and winter.) Cages and other shipping containers must meet the minimum standard for size, ventilation, strength, sanitation and design for safe handling. (Sky kennels furnished by the airlines meet these requirements.) Health certificates are required by all shippers of pets. Please check with your veterinarian for more details. Many airlines restrict certain breeds, such as pug-nosed dogs (Pugs, Pekingese, Boxers) and cats (Persians) that might find it especially difficult to breathe at high altitudes.
Q.	What happens when “discounted Fares“ are available for one-way flights only?
Once "Discounted Fares" are sold out in either direction, the price of the ticket will move to the next highest fare level. If your travel dates are flexible, please try to enter new travel dates and search again. An "Exclusive Fare" may still be available to the same destination, but on a different date. If you're still unable to locate one of our "Exclusive Fares", please contact our Customer Service team
Q.	What is a Prepaid Ticket Advise (PTA) and how does it work?
If a PTA has been sent to the airline for your reservation, we will email you one PTA number for all passengers involved in the booking. You will need to provide this PTA number at the airline ticket counter upon check-in at the airport. The airline representative will then issue you the paper ticket(s). Should you employ the PTA system, we will send a message to the airline for the issuance of paper tickets at the airport. This process is generally performed when paper tickets cannot be delivered to the customer's address. In other cases, we might be unable to issue you an electronic ticket due to a particular country's rules and regulations A PTA service fee of £150 will be added to the "Airline Fees and Taxes" amount to cover this cost.
Q.	Can I book an itinerary with a stopover?
Yes, you can. Many airfares allow stopover(s). Just click on the "Multiple Cities" tab on the "Flight Search" screen and proceed to book your itinerary.
Q.	What's the difference between adult, senior and children fares?
You will need to supply the number of travellers in each age category. Seniors are travellers ages 65 and older. Fares may not be discounted on all flights. Adults are travellers ages 18 through 64. Children are travellers ages 2 through 12, although most airlines charge full fares for children 11 and older. Infants are children under age 2 Infant ticket options: Contact our sales team to book flights when travelling with infants Lap - Adults travelling in your party may hold the infant(s) throughout the flight. Please note that while infants in laps usually ride for free on domestic flights, a fee is charged on most international flights. Car seats must meet airline specifications. Seats reserved for infants may be billed at special infant fares. Please check with the carrier for more information.
Q.	What is difference between return, single and multiple destinations?
Return means you will fly from one location to another, and then back to the first location. Single means you will fly from one location to another, and will not return to the first location. Multiple destinations mean you will visit several locations and therefore need to choose flights between each of those locations.
Q.	What are the different classes of service on the plane?
In addition to Coach/Economy class seating, many flights offer Business, and/or First Class seating. Please note that the following descriptions are generalisations; some airlines may use different names to describe their classes of service. Coach/Economy Class is seating is in the main cabin area. These seats are usually the least expensive. Business Class, when available, tends to feature roomier seats that recline farther, and offer more leg room and upgraded meal service. Business class tickets cost more than Coach/Economy but less than First class. First class seating is usually in the cabin area nearest the front of the aircraft. It has the fewest and most comfortable seats, and offers upgraded meals. Other perks can include shorter lines at check-in and use of the airline's airport business lounge. First Class fares are almost always the most expensive, and are not available on all aircrafts. Flight options Nonstop flights only - Check this box if you want to see fares only for flights that do not stop or require plane changes at one or more airports before you reach your final destination. Stops but no plane change flights - These flights may have up to 2 landings and departures that may not be disclosed upon booking, but there is no change of planes. Connecting flights: Flights may have one or more landings and/or departures. Passengers will have to disembark the plane and re-board another flight.
Q.	What are the ticket terms and conditions?
CheapOair.co.uk shall not be liable for failure of travel service suppliers, including but not limited to airlines, hotels, steamship lines, railroads, car hire agencies, tour operators or consolidators to perform the services offered by such suppliers. CheapOair.co.uk, in providing travel management services, does not guarantee or insure supplier services. Financial positions of such suppliers determine your reimbursement for any losses. In the event that a supplier defaults prior to providing the service to you, after a payment has been made, the sole responsibility for a refund shall be with defaulting supplier. Insurance covering such defaults are the responsibility of the third party unless the problem was caused by CheapOair.co.uk. In situations where supplier defaults prior to providing services you may pursue any recourse against the supplier for refund, which may be permitted by law or statute. CheapOair.co.uk strives to provide the highest standards of service in the trade and will use appropriate care in selecting suppliers so as to protect you from such defaults. Except as expressly stated herein, CheapOair.co.uk assumes no responsibility for actions relating to travel services beyond the control of CheapOair.co.uk or its employees. CheapOair.co.uk is not responsible or liable for any act, error, omission, injury, loss, accident, damage, delay, nonperformance, irregularity, or any consequence thereof, which may be occasioned through neglect, or default or any other act or inaction of any supplier of Travel products. CheapOair.co.uk shall not be liable for any fluctuation in price or change in schedule or equipment or accommodations for any travel service, which occurs subsequent to payment for such service. CheapOair.co.uk acts as a service bureau that provides value added service to retail travel agents. CheapOair.co.uk has no control over and assumes no liability for the actions of the suppliers from whom it obtains travel products. For your convenience CheapOair.co.uk has included its service bureau fee in the fare quoted to you. Our service bureau fee may vary depending on a number of factors, including the market conditions, the amount of savings we pass on to you, the time and effort we spend on locating the tickets you request at the best prices, upgrades applied if any, your form of payment, etc CheapOair.co.uk believes in 100% customer satisfaction and if you are dissatisfied for any reason, you may collect a full refund of our bureau fee within 2 hours after CheapOair.co.uk receives payment. Once tickets have been issued there may be a penalty involved for refunds. We do not have control over printed prices on the tickets. Although most tickets may have BT (Bulk fare) printed on them, some may have a specific value on them, which may be different (lower or higher) than the fare collected. We urge you to inform your client of this. Discounts offered may vary depending on a number of factors including airlines utilised, class of service, destination, time of year (low, mid or, high seasons), advance notice provided, minimum stay requirements fulfilled and flight load.
Q.	What documents do I need to go through airport security?
For domestic flights, you will need your boarding pass, any government or state issued photo ID such as a driver license or passport along with a copy of your itinerary/trip details. Please note that a valid passport is required for all air travel outside of the U.K. In addition to a passport, many countries require a visa for entry. Please click here to obtain the most current entry requirements for your upcoming trip.
Q.	Why did my flight schedule change?
Most airlines allow unaccompanied minors to travel on their flights. Please contact the airline prior to purchasing your ticket to verify all rules and restrictions regarding unaccompanied minor travel. Occasionally the airlines make changes to their flight schedules to accommodate changes in equipment, routing, or capacity. Some of these changes are minor and may involve a change of aircraft, flight number, or a slight change in departure and/or arrival time. Sometimes the changes are more severe and result in a change to the departure city, arrival city, date of travel or even discontinued service to your destination city. CheapOair will make every effort to notify you if your reservation is impacted by an airline schedule change. Since schedule changes can occur at any time, CheapOair strongly encourages passengers to verify departure times and flight numbers directly with the airlines 24 to 72 hours prior to departure. Click here for a list of airline phone numbers - Airline Contacts If a major schedule change has occurred and the new flight(s) are unacceptable, please call 0203 514 8095. CheapOair will contact the airline on your behalf and discuss with you your available options. Please understand all options given are at the discretion of the airline.
Q.	If I have flight reservations and the airline changes my itinerary, will CheapOair notify me?
Airlines will sometimes make changes to their flight schedules. CheapOair will attempt to notify you via e-mail prior to the originally scheduled departure time if your itinerary change is substantial. Schedule changes that do not have a major impact on your itinerary will not be followed up with an e-mail. Such minor changes include, but are not limited to: Flight Number Changes Flight Departure time changes less than 11 minutes earlier Flight Departure time changes less than 20 minutes later If an airline makes a substantial change to your itinerary regarding flight departure and/or arrival time or service changes, such as no longer providing service to your destination, a Customer Service representative will make every effort to contact you by phone. Once we have assisted you to process any changes needed, your updated itinerary will be sent via e-mail and can also be viewed in Check My Booking. CheapOair will continue to monitor your reservations throughout your journey and make every effort to alert you to any further airline changes.
Q.	How can I get special assistance if I'm disabled or have reduced mobility?
Please check our "Special Assistance Page"

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** Enter Promo at time of check out. Promo code provides £15 or the amount of the promo code, discount for stated routes against our service fees. Use of Promo code is in addition to any applicable instant savings offers. Actual amount of discount varies based on the service fees charged. Service fee discount will be up to the amount of the service fees charged less any applicable instant savings for that transaction or the value of the promo code, whichever is less. Promo code expires on date stated and can be withdrawn without notice.

FAQ - Frequently Asked Questions about Flights

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