CheapOair.co.uk - Frequently Asked QuestionsPlease browse the most frequently asked questions by our customers and you may easily find the answer to your question

Infants, under the age of 24 months, will usually charged percentage of an adult fare plus taxes as long as they are seated on an adult's lap. However, this stipulation depends on the flight chosen and should be verified with one of our customer service agents. Only one infant is allowed to travel on the lap of their caretaker. Infants travelling internationally will be required to pay taxes and carry a paper ticket even though they are travelling on an adult's lap. Please contact our customer service team at 0203 514 8095 to book an infant ticket.

You can request seat assignments at the time of booking. When submitting traveller details during the booking process, please select "Seat Preference" in the 'Additional Requests' area.
If you've already completed your booking, please click the" Request Seat" link which appears under “Flight Details” on your itinerary confirmation email. If pre-assigned seating is available, a seat map will appear.
Although we give your seating request to the respective airlines (wherever applicable), we cannot guarantee that the request will be honoured.
Please note:

• Some airlines now charge for seat assignments, while other airlines restrict the pre-assigning of seats. Some airlines may only assign seats 90 days prior to flight departure.
• Bulk and emergency exit row seating are controlled by the airline and cannot be pre-assigned. These seats may be blocked by the airlines and held for check-in at the airport on day of departure.

You may book up to a total of nine passengers on a single reservation. If you have more than nine travellers, you must book your travel as a group. To do so, click the "Group Travel" tab and fill out the "Group Travel Request" form. You may also contact our Customer Service team at 0203 514 8095 or 646-237-6831 for assistance.

All reservations must be made in the EXACT name of the person travelling - no nicknames. For domestic and international travel, the name on the reservation must be EXACTLY as it appears on the traveller's government issued identification or passport. Airlines do not allow name changes due to heightened Homeland Security rules. However, in case you have made some error in spelling the name, please contact our Customer Service team at 0203 514 8095 or 646-237-6831 for assistance.

Please check our "Special Assistance Page"

A phone call means that we need to possibly discuss the following: Credit card authorisation, a credit card declination or a change to your flight schedule. Please refer to the Contact Us page for the appropriate department’s phone numbers.

Please fax your credit card transaction details to 646 237-6835 and one of our billing reps will examine the charges and process a credit on your behalf. On average, it takes anywhere between two and four weeks to process your refund and reflect on your credit card statement.

We accept debit cards and credit cards online that are issued in the U.K. and have a verifiable address. Checks are not accepted. At the moment we only accept major U.K. and US Credit cards including: Visa Mastercard American Express Discover card.

* Credit card holders please remember currency conversion rates are in effect.

For the purchase of any of our online travel services, we accept all major credit/debit cards, including Visa Mastercard American Express Discover card.

*Credit card holders please remember currency conversion rates are in effect.

All airfare purchases are immediately effective upon payment. Tickets will not be issued until payment is authorised by the credit card company. Please note CheapOair.co.uk reserves the right to delay issuance and/or release of any travel documents until full payment is secured.

All online bookings for hotel and car hire services will generate a confirmation with the number assigned by the hotel or car hire company. We do not issue any vouchers to confirm this type of transaction at the time of booking. Some products, however, require vouchers that are emailed after booking confirmation. We advise all of our passengers to print the booking confirmation to present at the time of check-in, in addition to any other documents required. For guarantee only reservations, we also strongly suggest that all arrangements be confirmed no less than 24 hours prior to departure.

The hotel must honour the rate given to you at the time of your reservation. You may use your reservation printout as evidence in order for the hotel to rectify any discrepancy in price.

CheapOair.co.uk hotel cancellation policies are as follows, and vary by property:

• You must request cancellations 96 hours (4 days) prior to check-in. After which time you are subject to a £ 25 processing fee/per room.
• For cancellations less than 96 hours (4 days) prior to check-in, the cancellation is subject to a fee amounting to the first night room stay and a £ 25 processing fee/per room.
• Changes or cancellations made less than 48 hours before, and any changes AFTER, the check-in date are subject to 100% penalty. Once you have checked into a hotel, you cannot cancel or receive credit for unused nights if you check out early.
• These fees may vary based on property restrictions or dates of travel. Changes to dates, a reduction in rooms, or any other amendments are subject to fees based on hotel policy. Please verify the cancellation policy prior to purchase completion.
• CheapOair.co.uk changes or cancellations will be subject to a £ 25 fee/per booking fee.

Yes. We require a credit card number to confirm your hotel booking. You will be charged for 1 night hotel stay, or for the entire length of your stay, in addition to our £25.00 service fee.

All online bookings of hotel and car hire services will generate confirmation with the number assigned by the hotel or car hire company. We do not issue any vouchers to confirm this type of transaction.

Our rates are guaranteed in £. For most bookings, there is no credit-card number requirement for holding the reservation, although it is required at the time of pick-up. Only specialty vehicles may require a credit card guarantee or deposit.

Print or email the online confirmation from CheapOair.co.uk. This confirmation number from the car hire company is all that is needed, other than a valid driver's license and a major credit card. We do not recommend using debit-cards to pay for car hires. Some car hire companies may also require a good driving record as a pre-requisite to hire a car. They may check this at the time of hire, after the actual hire agreement is completed.

In Europe, foreign driver's restrictions vary from country to country. Drivers need to be at least 18 in most countries and have a valid driver's license. For corporate travellers, hiring a car for business, you can enter a Corporate Discount (CDP) number at the time of booking and your clients may not be subject to this minimum age restriction, depending on the car hire company. Please check the official website of the car hire company for the country of travel. These sites generally have posted age restrictions as well as information regarding seat belt laws and speed limits. These requirements can change often and MUST be verified before arriving at the car hire location.

It isn't required, but it can't hurt. It costs approximately £20.00 to purchase an International Driver's Permit (IDP). This document can prevent a lot of problems for clients driving abroad, especially when driving in a country where they don't speak the language or in a non-tourist area.

Per the U.S. State Department only two companies are allowed to issue IDPs.

Once your journey has begun, it is advisable to get in touch with the airline or service provider in the city/country where you are situated. For your convenience we have provided a link containing the toll-free numbers for all airlines, click here.

Consolidators are wholesalers of airline tickets to retail travel agencies; these tickets are generally available through retail travel agencies only. For the first time, CheapOair.co.uk brings Consolidator Airfares directly to the consumer. Consolidators have an agreement with airlines to purchase a high volume of seats in advance, thereby bringing more savings to customers. Most Consolidator tickets offer frequent flyer miles. Restrictions are similar to an advance purchase ticket.

Consolidator Fares are generally discounted 20-50% more than published fares, though they may have similar or more restrictions. Cancellations and changes are usually more restricted, but this is not of concern if your dates are solidified. You may want to purchase travel insurance.

CheapOair.co.uk is a member of IATAN and ASTA. Both organisations are widely recognised and reputable travel organisations in the US and internationally.

CheapOair.co.uk, under its parent company, has been in business since 1994.

The goals of the program are to:

• Identify known and suspected terrorists
• Prevent individuals on the No Fly List from boarding an aircraft
• Subject individuals on the Selectee List to enhanced screening to determine if they are permitted to board an aircraft
• Facilitate passenger air travel
• Protect individuals' privacy

This is a unique number which the Department of Homeland Security (DHS) assigns to passengers who have been previously identified for screening at the airports. For more information on the redress process, visit www.dhs.gov/trip.

The name you provide when booking your travel is used to perform a watch list matching before a boarding pass is ever issued. You should ensure that the name provided when booking your travel matches the government ID that you will use when travelling. Due to difference in boarding pass systems, boarding passes may not always display the exact name you provided when booking your travel. These differences (such as the use of a middle initial instead of a full middle name or no middle name/initial at all, hyphens or apostrophes) should not cause a problem for the passenger.